Terms and conditions

Introduction:

These terms and conditions apply to the use of this website and by accessing this website and/or placing an order, you agree to be bound by the terms and conditions set out below. If you do not agree to be bound by these terms and conditions, you may not use or access this website. Reproduction of words, images or pictures throughout this website is forbidden.

Use of Website:

You may only use this website for lawful purposes and in a manner that does not infringe the rights of, or restrict or inhibit the use and enjoyment of this website by any third party.

Order Processing:

We will take all reasonable care to ensure that all details, descriptions and prices of products appearing on our website are accurate. However, we do not guarantee that the descriptions and prices are error-free and we reserve the right to rectify any errors.

Payment:

Payment can be made by PayPal, Visa and MasterCard. Payment will be debited and cleared from your account upon receipt of your order by us. You confirm that the credit/debit card that is being used is yours or that you have been specifically authorized by the owner of the credit/debit card to use it. All credit/debit card holders are subject to validation checks and authorization by the card issuer. If the issuer of your payment card refuses to authorize payment to us, we will not be liable for any delay or non-delivery.

Returns Policy:

Consistent with Australian Consumer Law, we reserve the right to not accept refunds for change of mind. Should you believe that you have received a faulty item, contact byherhandcandles@gmail.com. You must provide photographic evidence of a fault and item must be unused for the possibility of a refund or exchange to occur.

Complaints:

If you have any complaints, please contact us at byherhandcandles@gmail.com. We will endeavor to respond to your complaint within a reasonable time.

Liability:

We shall not be liable for any damages (including, without limitation, damages for loss of business or loss of profits) arising in contract, tort or otherwise from the use of or inability to use this website, or any material contained in it, or from any action or decision taken as a result of using this website or any such material.

Governing Law:

These terms and conditions shall be governed by and construed in accordance with the laws of Australia and any disputes will be subject to the exclusive jurisdiction of the Australian courts.

Consumer Protection:

In accordance with the Australian consumer law, we guarantee that all products supplied by us will be of acceptable quality and reasonably fit for their intended purpose. If a product is faulty, we will provide a replacement or refund in a timely manner.

Privacy policy

This privacy policy sets out how By her hand uses and protects any information that you give By her hand when you use this website.

By her hand is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

By her hand may change this policy from time to time by updating this page.

What we collect

We may collect the following information:

  • name

  • contact information including email address

  • demographic information such as postcode, preferences and interests

  • other information relevant to customer surveys and/or offers

What we do with the information we gather

We require this information to understand your needs and provide you with a better service and the following reasons:

  • Internal record keeping.

  • We may use the information to improve our products and services.

  • We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided (unless you have unsubscribed or told us not to).

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over external websites. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.